When will my order ship?

The processing time before your order ships depends on the items in your order and when the order is placed.

Regular Orders

For most of our products, you can expect your order to ship within 3-5 business days* of order placement.

Made-To-Order Items

Items in our Plant Lab Collection are made-to-order and require special pre-shipping preparation. If your order contains one of these products, you can expect a processing time of 5-7 business days before shipping.

*Business days are Monday through Friday.

A few other factors affecting order processing time:
  • Weather: During periods of extreme heat or cold, we may need to delay shipment if your order contains live plants.
  • Inventory: If an item in your order is unavailable, we'll notify you by email. You may opt to have the item refunded or delay shipment until it's back in stock.
  • Postal Holidays: We'll hold on shipping your order out if a postal holiday may cause delayed pick-up or delivery.
  • High Volume: During the holidays and other periods of high order volume, we may need an extra few days to process your order. More information about holiday ordering here.